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Shipping & Returns

Despatch Times

We aim to despatch all packages within 48 hours of you making your order, please note almost all packages are in fact despatched well within 24 hours.


We carefully pack your product, wrapping it twice (in some cases three times) in bubblewrap, place it in a gray bio-degradable mailing bag (which is also made from recycled products!), labeled with your customers name and address, a "Fragile - handle with care" label both on the front and rear of the package, and post it via Royal Mail in less than 48 hours (over 90% of packages are disatched within 24 hours) after you purchased it! With no mention of Gothic Dropshipping any where on or in the package. We do place a returns address on the back of all packages, but it simply says "Sender: and your address" no mention of business names.

Missing/Damaged Packages

All items are opened and checked for damage so none leave us in a broken state. We will refund any packages that go missing but not until Royal Mail have refunded us, please note on standard mail Royal Mail only compensate up to GBP36 we will not refund anymore than this either. We recommend you take a slightly more expensive but insured postage method if your package is valued at over GBP36 just remember anything over GBP36 will be YOUR loss if you didn't take an insured service.

We only refund product cost and not shipping/packing costs.

If a package arrives damaged email us straight away, ask your customer to retain the original packaging as this is required for a royal mail claim and will have to be sent back to us along with the broken item.

Postage Rates

Most packages have a GBP1.45 handling charge, this includes packing materials, packing time, posting etc. on top of that you should add the Royal Mail postage costs (can be checked in the shop).


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